HAPPYFOX CHAT OPENCART OFFLINE
HAPPYFOX CHAT OPENCART PLUS
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This is available when you have chosen Auto-assign as your mode of Routing chats.ДЎ. What if your agent misses to notice and Accept the incoming chat that it is auto-assigned to him/her?**Дon't you worry! you can instruct the app to automatically re-assign the unaccepted chat to the other available agent so that you don't miss your visitor. **In the auto-assign mode of routing, chats will be automatically assigned to an agent.

HAPPYFOX CHAT OPENCART FREE

When the agent is free from his/her max chat limit, the chats will be automatically released from queue one by one and will be available for the agent to accept them. Visitor chat window side, Note the queue message, Your visitors will be added to the queue automatically.ДЄgent side- Note the queued chat section in the sidebar, When all the agents are in their max chat limits (BUSY),В awaiting message also known as queue message will be displayed in the chat window. If you want your visitors to wait in the queueВ and want the chat window to display a queue message, you can simply turn ON queueing.В The queue message is customizable.

HAPPYFOX CHAT OPENCART OFFLINE

******Do not like to show an offline form when the agents are busy? No problem, you can set up queueing****** Note: This individual agent level max chat limit will supersede the company level max chat limit count (if set). You can also unset the max chat limit here. Click on a particular agent tile and set the max chat limit.ДЈ. To setup, In admin's login, go to the Agents page.Дў. You can alternatively hide widget when agents are busy by Toggling ON 'Hide widget when all agents are busy'Дў.В Steps to setup Agent level max chat limit:ДЎ. Once your agents are in their maximum chat limit, the Offline formВ will be displayed to your visitors. If you want to set Company level maximum chat limit for an agent, you can enable throttlingВ by Toggling ON 'Enable elastic chat limit for agents'В and provide the no of chats an agent can handle in the pop up box. Steps to setup Company level max chat limit(Throttling).(Common for both the Broadcast and Auto-assign routing modes) Setting up maximum chat limit for the agent:ДЎ. Click on either of the radio buttons Broadcast or Auto assign. Click on Chat routing from the main menu.ДЈ. Login to HappyFox Chat account with Admin's credentials.Дў.

If all the agents are carrying the same load then chat will be assigned to a random agent.ДЎ.

The incoming chat request will be auto-assigned to a particular agent based on LOAD (no of chats he/she is attending).

An agent will be able to handle unlimited chat requests.

The incoming chat notification will be displayed to all the availableВ agents.

This is the default routing mode setting when you sign up for a HappyFox Chat account.

Only Admin users will be able to setup Routing modes.

HAPPYFOX CHAT OPENCART PLUS

This feature is available in Scale and Scale plus plans.

Happyfox chat opencart